Back by popular demand!

  

Dental complaints training for everyday practice.  How to handle complaints.  Practical advice on what to do and how to do it, to increase your chances of resolving a complaint 

Delivered by dental complaints experts – this training has been described as Brilliantly insightful!

 

Confidence in complaint handling    

 

Whatever your role in the dental practice you need to be confident that you can handle whatever comes your way. Take dental complaints; do you have the knowledge and confidence to handle a complaint professionally, or to explain your complaints procedure to a patient?  

 

Complaint handling CPD sessions 

 

The Dental Complaints Handling sessions are designed to help you gain the knowledge and confidence you need. The sessions are presented by Lee Bennett from NHS England, and me Sue Boynton.  Lee is Head of Patient Experience and has been great experience in complaints handling. He is a very engaging and popular presenter. Between us we bring real expertise and experience in dental complaints handling and local resolution. You get to talk to the experts face to face, gain essential information, practical tips, and  3 hours of verifiable CPD! 

 

See more info in NHS England’s flyer for the event  

 

Would you like the knowledge and confidence to resolve complaints professionally?   

 

The Complaint handling session are open to all members of the dental team, at no cost. This includes the front of house team (dental receptionists and dental practice managers) as well as the all the clinical team (dental nurses and clinicians).  

Dental Complaints Experts 

Come and hear from the dental complaints experts. We have considerable experience in NHS complaints, NHS Regulations, NHS England, Ombudsman complaints, CQC expectations, GDC expectations, Private complaints, Dental Complaints Service. We have gained expertise by dealing with literally thousands of dental complaints.   

Sue Boynton is a recognised dental complaints expert with years of experience of assisting dentists and teams to resolve dental complaints. Sue has been described as “the realistic dental complaints expert who is on your side”

Sue doesn’t just deal with complaints, her expert knowledge encompasses a whole range of dentolegal issues including GDC, claims in negligence, CQC, probity.

Recognition 

 Sue’s significant contribution to legal medicine is recognised by her Foundation Fellowship of the Faculty of Forensic and Legal Medicine

Internationally recognised dental complaints expert   

  

 

  

 

 We’ve had some of the nicest feedback comments including 

 From Dr Dysart of the PHSO  

 

From delegates

 

 

2020 Dental Complaints training dates coming soon!

        

Find out more 

To find out more please contact england.complaints-training@nhs.net    

If there isn’t a session near you contact me  and I’ll see if we can set one up 

 

Read speaker feedback for Sue Boynton Dentolegal Consultant

 

Read about the  Six Core Principles of Good Complaints handling