Dentolegal Consultant Sue Boynton

Dentolegal advice

Dentists and dental teams work in a challenging environment. Complaints, GDC issues and claims can occur. If you are the subject of a patient complaint, or  you have a GDC or dentolegal issue and  you need advice or assistance from an independent Dentolegal Consultant you can contact me.

As a Dentolegal Consultant with over 20 years’ experience in primary dental care I’m here to help. Many people in dentistry know me from my work as a Dentolegal Adviser with Dental Protection for 17 years.

My involvement as a practitioner in the dentolegal field began in 2000 when I joined Dental Protection as a local adviser. I then worked as a Dentolegal adviser, Senior Dentolegal Adviser, and Head of Dental Protection Services for Ireland. In the course of my work I lecture widely and publish numerous articles and contribute to e-learning initiatives.

Over the years I have achieved a Master’s Degree in Medical Law, a Fellowship from the Faculty of General Dental Practice, a Fellowship from the Faculty of Forensic and Legal Medicine, and I am an NLP Master. In assisting dental colleagues I am able to analyse the situation, provide clear thinking, and advise on a strategic way forward.

Dentists are under more pressure than ever, and I understand how stressful this can be. I provide perspective along with practical, workable advice, so that a good outcome can be achieved.

Risk management helps to keep dentists safe and my aim is to communicate complex issues in an understandable way. My presentations and workshops for dental professionals and dental teams are delivered with enthusiasm, knowledge and expertise, so that the subject is made understandable and relevant to everyday practice.

I assist professionals with individual issues for example, complaints, GDC, and remediation with a focus on demonstrating insight and reflection.

As well as being a professional speaker on dentolegal issues I share my expertise with a number of working groups including the Profession-wide Complaints Handling Initiative and I am a member of the Dental Complaints Service Strategic Review Steering group.

I am passionate about what I do and I am well known for providing practical solutions to dentolegal issues.

Contact me for advice and assistance.

Dr Sue Boynton BDS LLM FFGDP(UK) FFFLM Dentolegal Consultant




I have many years’ experience and expertise assisting dentists with a wide range of issues including:

  • GDC (General Dental Council)
  • CQC (Care Quality Commission)
  • Other regulators
  • Ombudsman
  • Probity
  • Complaints
  • Claims
  • Disciplinary issues

I understand how worried dental professionals are about GDC, complaints, claims and other regulatory issues. I can help you to avoid running into difficulties – and if you do run into difficulties  I can help you out.

Services – Contact Me For:

Dentolegal Consultancy & Advice

I have many years’ experience & expertise assisting dentists with a wide range of issues. Contact me for advice/assistance with: GDC (General Dental Council), CQC (Care Quality Commission), Dental Council Ireland, RQIA, HIQA, Complaints, Claims, Probity, Risk management, Dentolegal articles, Projects, Policy development, Working groups.

Presentations, Workshops, In-house training

Presentations, workshops and in-house training sessions for dental professionals and dental teams are delivered with enthusiasm, knowledge and expertise, so that the subject is made understandable and relevant to everyday practice. I listen to your needs and deliver bespoke training to large or small groups on subjects including:

  • Risk Management
  • Complaints Handling
  • Dentolegal updates & hot topics
  • Consent
  • Record Keeping
  • Law & Ethics
  • Professionalism
  • Regulation
  • GDC, CQC
  • Human Factors & Patient Safety
  • Effective communication
  • Dealing with difficult people
  • Customer Service
  • Professionalism and Social Media
  • PDPs (personal development plans)
  • CPD requirements

Complaints Management Support

As an internationally recognised dental complaints expert I have expertise in complaints procedures and complaints resolution. I am part of the Profession-wide Complaints Handling Initiative working group. I understand how stressful complaints can be. Many aspects of complaints can impact on everyday practice including: private complaints, NHS complaints, Ombudsman issues, compliance, regulatory requirements, in-house requirements, demonstrating learning from complaints. You can contact me for anything from assistance with protocols and procedures, to individual complaints, to team training.

PDP Support

A PDP is a requirement for GDC registrants. Your PDP may be routine, or focussed on remediation. Contact me for advice and assistance in developing and implementing your appropriate PDP.

Remediation Support

I have many years of experience in assisting dentists who are in difficulty. Some dentists need ongoing support, others need focussed support,          or 1:1 CPD sessions, or guidance with insight and reflection.  Contact me for advice and assistance in developing and implementing an appropriate remediation action plan.

Dental Mentoring

Having a mentor can make a real difference to a professional’s development, particularly when considering a change of direction. A dentist who is in difficulty can find having a mentor to be invaluable.

What People Say

“When a member of the dental team is confronted by a legal challenge, they need good advice delivered in a friendly and efficient manner by somebody who can guide them through the process. I worked with Dr Sue Boynton for many years at Dental Protection and, time and again, I saw her successfully supporting dental colleagues in exactly this way. I have no hesitation in recommending Sue to any member of the dental team who is looking for the right person to support them throughout a dentolegal challenge.” David Croser BDS LDSRCS MFGDP(UK)

What People Say

“I have worked alongside Sue for many years. Sue is incredibly skilled in translating her indepth knowledge and experience of dentolegal matters into providing clear, practical, and meaningful solutions for her dental clients. I have always found Sue to be straightforward and trustworthy in her advice. She is a pleasure to work with.” Deepika Raino LLB (Hons) Law PG Dip Law – Professional Discipline Solicitor

What People Say

“Calm, clear and empathetic are just a few of the words I would use to describe Sue, a highly experienced and highly skilled advisor. The level of trust Sue engenders in those she assists enables the development of fantastic working relationships. I have been pleased to work with Sue for a number of years and hope that this may continue into the future” Clare Chapman, Solicitor LLB (Hons) LPC

What People Say

“Sue is an internationally recognised expert on dental complaints and compliance. Her great skill is being able to translate her technical know-how into a practical user-friendly approach” Stephen Henderson BDS LLM FFGDP(UK) Specialist in Oral Surgery and Dento-legal Adviser

What People Say

“Sue is very much a team player with a superior knowledge of dentistry and shows a commitment to work which is much to be admired. She has been a pleasure to work with and I have gained much from being her professional colleague at Dental Protection. She will be an extremely valuable asset to anyone wishing to engage her professional services.” Dr Ravi Rattan FRSPH LDS RCS(Eng) PgDip DPM

What People Say

“Sue Boynton is an excellent speaker, able to deliver a complex topic in an organised and easy to understand manner.” Fatima Bulbulia, FDS Head of Education, Faculty of Dental Surgery of the Royal College of Surgeons of England

What People Say

“I heard Sue speak at a CPD event and must say she is very knowledgeable on her subject, with real life experiences – she doesn’t just teach it, it is what she deals with each day. Sue answers questions in depth and with great examples. I’d highly recommend her for her lectures and support” Jo Russell RDN Cert DPM Cert Ed MSET LCGI Director Oracle PBS Ltd

Get In Touch – Sue Boynton: